Refund policy
Custom Orders
Due to the personalized nature of our products, all custom orders are final sale and non-refundable once production has begun. This includes:
- Custom Patch Tote Bags
- Custom Embroidery Tote Bags
- Statement Totes with added patches or embroidery
We send a digital mockup for your approval before every custom order — please review it carefully before approving as changes cannot be made once production begins.
Ready to Ship Items
Statement Totes without customization may be returned within 14 days of delivery for store credit only. Items must be:
- Unused and unwashed
- In original condition
- Returned in original packaging
To initiate a return please contact us at [your email] within 14 days of receiving your order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item please contact us within 48 hours of delivery at corkandcottonco@gmail.com with photos of the issue. We will make it right!
Exchanges
We do not offer direct exchanges at this time. If you'd like a different size or style please return your eligible item for store credit and place a new order.
Cancellations
Custom orders may be cancelled within 24 hours of purchase as long as mockup production has not begun. Please contact us immediately at corkandcottonco@gmail.com if you need to cancel.